Orders received by 12.00pm (GMT) Monday to Thursday will be dispatched on the same working day, for delivery the next working day, unless requested otherwise.
Orders received by 12.00pm (GMT) on a Friday will be dispatched the same day, for delivery the following Monday (Excluding Bank Holidays) unless requested otherwise.
Orders received after 12.00pm (GMT) on a Friday will be dispatched the following Monday (Excluding Bank Holidays) for delivery the next working day.
We do not deliver outside the UK.
Deliveries to offshore locations and Scottish Highlands and Islands will incur a surcharge of £3.50 per pack of boxes shipped (maximum of four boxes per pack). The surcharge will be added to your invoice. These postcodes include:
IV3 – IV40, IV52 – IV54, IV63
KW1 – KW14
PA20 – PA40
PH19 – PH40, PH50
HS (Western Isles)
IV41 – IV51, IV55 – IV56 (Skye)
KA27 (Arran), KA28 (Millport)
KW15 – KW17 (Orkney)
PA41 (Gigha), PA42 – PA49 (Islay), PA60 (Jura), PA61 (Colonsay)
PA62 – PA76 (Mull), PA77 (Tiree), PA78 (Coll)
PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna)
IM (Isle of Man)
JE, GY (Channel Isles)
TR21 – TR25 (Scilly Isles)
PO31 – PO41 (Isle of Wight)
If you have any other questions about delivery, please call us on 0203 260 0192 or email firstname.lastname@example.org.
Collections & Resends
If you have mistakenly provided us with an incorrect delivery address and we’re required to collect and resend the boxes, there will be a charge of £8 per box for an order of between one and three boxes, or £6 per box for an order of four or more boxes. These charges cover the cost for collection, box replacement, and resend fulfilment and delivery.