Orders received by 12.00pm (GMT) Monday to Thursday will be dispatched on the same working day, for delivery within 2 – 3 working days, unless requested otherwise.
Orders received by 12.00pm (GMT) on a Friday will be dispatched the same day, from the following Monday (Excluding Bank Holidays) unless requested otherwise.
Orders received after 12.00pm (GMT) on a Friday will be dispatched the following Monday (Excluding Bank Holidays) for delivery within 2 – 3 working days.
We do not deliver outside the UK.
Deliveries to offshore locations and Scottish Highlands and Islands will incur a surcharge of £3.50 per pack of boxes shipped (maximum of four boxes per pack). The surcharge will be added to your invoice. These postcodes include:
IV3 – IV40, IV52 – IV54, IV63
KW1 – KW14
PA20 – PA40
PH19 – PH40, PH50
HS (Western Isles)
IV41 – IV51, IV55 – IV56 (Skye)
KA27 (Arran), KA28 (Millport)
KW15 – KW17 (Orkney)
PA41 (Gigha), PA42 – PA49 (Islay), PA60 (Jura), PA61 (Colonsay)
PA62 – PA76 (Mull), PA77 (Tiree), PA78 (Coll)
PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna)
IM (Isle of Man)
JE, GY (Channel Isles)
TR21 – TR25 (Scilly Isles)
PO31 – PO41 (Isle of Wight)
If you have any other questions about delivery, please call us on 0203 260 0192 or email firstname.lastname@example.org.
Collections & Resends
If you have mistakenly provided us with an incorrect delivery address and we’re required to collect and resend the boxes, there will be a charge of £8 per box for an order of between one and three boxes, or £6 per box for an order of four or more boxes. These charges cover the cost for collection, box replacement, and resend fulfilment and delivery.