FAQs
Online Boxes:
What is included in the price of a box?
Our advertised prices include the box contents and packaging. All prices include delivery but exclude VAT. The VAT charge will be shown at the online checkout.
Can I send a box directly to a home mover?
Yes, you can add your customer’s address at the checkout, and the box will be sent directly to their new home address.
Can the boxes be delivered directly to my office?
Yes, we can also deliver to you branch/office.
Can I choose a specific delivery date?
Yes, if you select ‘single different address’ or ‘multiple addresses’ at the online checkout, then you will be able to select your desired delivery date.
When will my box(es) be delivered?
Orders received by 12.00pm (GMT) Monday to Thursday will be dispatched for delivery within 2 – 3 working days unless otherwise specified. Orders received by 12.00pm (GMT) on a Friday will be dispatched the same day for delivery from the following Monday (Excluding Bank Holidays) unless otherwise specified. Please see delivery information for more details.
Can I brand my own box with my company logo?
Yes, once you’ve created an account you can upload your company logo. This will then be printed and placed on the luggage tag of every box you order.
Do you supply bespoke boxes?
Yes, we can also create bespoke boxes for high volume orders. To find out more just call us on 0203 260 0192 or email us on info@homemovebox.com.
Do I have to set up an account to place an order?
Yes, you must set up an online account to place an order.
What information do I need to register?
You will need your company name and company registration number, as well as a contact name, phone number and email address.
Can I pay with a debit/credit card online?
Yes.
What information do I need to place an order?
You’ll need the name and address of where you want the box(es) to be sent, a specific delivery date if relevant, and your billing address.
Can I order over the phone or via email?
The easiest and quickest way is to order online. However if you would prefer to contact us directly to place an order, then please do call us on 0203 260 0192, or email us on info@homemovebox.com to discuss your requirements.
What if I need to cancel my order?
If you need to cancel an order then please email us at info@homemovebox.com or call 0203 260 0192 as soon as possible.
Can I send a box overseas?
No, we currently only deliver within the UK. There is a surcharge of £3.50 for deliveries to the Scottish Highlands and Islands. Please see delivery information for more details.
If you have any other questions, please give us a call on 0203 260 0192 or email info@homemovebox.com
What happens if I’ve provided an incorrect delivery address?
If this has happened, please let us know as soon as possible. If the boxes have already been dispatched there will be a collection and resend charge of £8 per box for an order of between one and three boxes, or £6 per box for an order of four or more boxes. These charges cover the cost for collection, box replacement, and resend fulfilment and delivery.
Subscription Boxes:
How do I register to receive the subscription boxes?
Just complete our subscription box form here and we’ll register you as a subscription box customer.
Do I have to pay for the boxes?
No, the subscription boxes are completely free. There are no hidden charges.
What should I do if I want to stop receiving the boxes?
You can stop receiving the boxes at any time. Just email us at info@homemovebox.com and we’ll cancel your subscription.